Refund & Garment Policy

1. Satisfaction & Free Re-Wash Guarantee

If you are unsatisfied with the cleanliness or care of any garment processed by Magic Wash, please notify us within 48 hours of collection. We will inspect and re-wash your item at no additional charge.

2. Order Cancellation & Refunds

• Prior to Washing: You may cancel your order free of charge at any time before processing has commenced. Any upfront payment will be refunded in full.
• In-Process Orders: Once garment sorting and washing cycles have started, cancellations cannot be accepted for completed cycles. Partial refunds may be evaluated on a case-by-case basis.

3. Damaged or Missing Garment Claims

While we use strict sorting and laundry protocols, in the unlikely event of damage or missing items:

• Claims must be filed within 48 hours of order collection alongside the original receipt or order tracking ID.
• Our team will investigate laundry logs and CCTV tracking records. If Magic Wash is determined to be at fault, reimbursement will be issued based on the fair depreciated value of the item, up to a maximum cap per garment.
• Magic Wash is not liable for damage resulting from normal wear and tear, missing buttons, pre-existing tears, or unreadable fabric care labels.