Terms of Service

1. Acceptance of Terms

By dropping off items at our storefront, placing an order, or accessing magicwash.lk, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Scope of Laundry Services

Magic Wash provides commercial and residential wash, dry, fold, duvet/blanket cleaning, and curtain care services.

• Storefront Operations: Our storefront is located at 74B, Koralawella, Moratuwa, Sri Lanka. Open daily from 7:00 AM to 7:00 PM.
• Garment Inspection: Customers are advised to check all pockets prior to drop-off. Magic Wash is not responsible for items left in pockets (e.g. money, jewelry, electronics, pens).
• Special Care Instructions: Customers must notify staff of delicate fabrics, garments prone to bleeding, or specific washing preferences.

4. Payment & Unclaimed Garments

• Payment: Payment is due upon collection or prior to final handover. Accepted methods include cash, bank transfer, or card payments as supported at our counter.
• Unclaimed Items: Garments not collected within 30 days of completion notification may be subject to storage fees or disposal in accordance with local regulations.

5. Limitation of Liability

We exercise extreme care with all garments entrusted to us. However:

• We are not responsible for pre-existing damage, wear and tear, color fading, missing buttons, or manufacturer defect issues.
• In the rare event of lost or damaged items caused directly by our handling, claims must be made within 48 hours of item pickup accompanied by the original receipt. Compensation is subject to our Refund & Garment Policy.

6. Governing Law & Contact

These terms are governed by the laws of Sri Lanka.